Refund policy

ONCE TAG IS REMOVED OFF OF ANY ITEM IT CAN NOT BE RETURNED

🧾 RETURN & EXCHANGE POLICY - MADE FROM SCRATCH

We want you to love what you wear. if something isn't right, we're here to help.

Timeframe: You have 14 days from the delivery date to return items.

Condition: Items must be UNWORN, UNWASHED, AND IN ORIGINAL CONDITION WITH TAGS ATTACHED

Final Sale: Sale items , gift cards, and customized pieces are NON-REFUNDABLE.

Return Shipping: Return shipping costs are the customer's responsibility unless the item arrived damaged or there was an error on our part.

All items will be inspected.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@articleshowroom.store Please note that returns will need to be sent to the following address: 868 Post ave Staten Island NY 10310

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@articleshowroom.store

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We currently DO NOT OFFER DIRECT EXCHANGES. If you'd like a different size or color, please:

RETURN the item for a refund. Place a new order for the item you want. 

💰Refunds
Once your return is received and approved, your refund will be issued to your original payment method

Please allow 5-10 business days for the refund to appear on your account, depending on your bank or card provider.

Shipping fees are non-refundable

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@articleshowroom.store

🚚 Return Shipping

Customers are responsible for return shipping costs, unless the item was damaged or incorrect.

We recommend using a trackable shipping method for your return.

🧾 HOW TO START A RETURN

Email us at Support@articleshowroom.store with your order number and reason for return.

We'll reply with next steps and a return address

Ship your item within 7 days of receiving return approval.

💬 QUESTIONS❓

Reach out to us anytime at Info@articleshowroom.store - we're here to help.